Refund Policy

At Festiva Store, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we offer a refund policy as outlined below.

Eligibility for Refunds

You may request a refund under the following conditions:

• The item is returned within [X] days from the delivery date.
• The item is unused, in its original packaging, and in resalable condition.
• Proof of purchase (receipt or order confirmation) is provided.
• Certain items, such as [list of non-refundable items, e.g., personalized products, final sale items], are not eligible for a refund.

Refund Process

To request a refund:

1. Contact our support team at support@festiva.com with your order details.
2. Once approved, you will receive instructions on how to return the item.
3. After receiving and inspecting the returned item, we will process your refund within [X] business days.
4. Refunds will be issued to the original payment method.

Late or Missing Refunds

• If you haven’t received a refund yet, check your bank or payment provider.
• It may take a few business days before your refund is officially processed.

Shipping Costs

• Customers are responsible for return shipping costs unless the item is defective or incorrect.
• Original shipping charges are non-refundable.

Damaged or Defective Items

• If you receive a damaged or defective item, please contact us within [X] days of delivery.
• We may offer a replacement or full refund depending on the situation.

Exchanges

• We only replace items if they are defective or damaged.
• If you need to exchange an item for the same product, email us at [support email].

Changes to This Policy

Festiva Store reserves the right to update this Refund Policy at any time. Any changes will be posted on this page with the latest revision date.

Contact Us

If you have any questions about our Refund Policy, please contact us at [support email].