Shipping Policy

Thank you for shopping with Festiva Store! We are committed to delivering your orders efficiently and on time. Please review our shipping policy below.

Shipping Destinations

We currently ship to [list of countries/regions]. If your location is not listed, please contact our support team for assistance.

Processing Time

• Orders are processed within [X] business days (excluding weekends and holidays).
• Processing times may be extended during peak seasons or due to unforeseen circumstances.

Shipping Methods & Delivery Time

We offer the following shipping options:

• Standard Shipping: Estimated delivery time: [X-Y] business days
• Express Shipping: Estimated delivery time: [X-Y] business days
• Overnight Shipping: Estimated delivery time: [1 business day] (where available)

Shipping times vary based on destination and courier service. Once your order is shipped, you will receive a tracking number via email.

Order Tracking

Once your order is shipped, you will receive an email confirmation with tracking details. You can track your order via [carrier’s website].

Customs, Duties & Taxes

• International orders may be subject to customs fees, import duties, and taxes, which are the responsibility of the customer.
• Festiva Store is not responsible for delays caused by customs processing.

Lost or Stolen Packages

• Festiva Store is not responsible for lost or stolen packages once marked as delivered. If you experience an issue, please contact the shipping carrier.
• If your package is lost in transit, reach out to us at [support email] for assistance.

Address Errors & Order Modifications

• Please ensure your shipping address is accurate before placing an order.
• If an error is detected after checkout, contact us within [X] hours at [support email] to update your details.
• Festiva Store is not responsible for orders shipped to incorrect addresses provided by the customer.

Returns & Refunds

For information on returns and refunds, please refer to our Return Policy